What is Propylene Glycol?

Propylene Glycol is a carrier fluid. It is tasteless, odorless, and found in everyday products such as food, medical vaccines, cosmetics, medicine, hand lotions, shampoos, theater fog and cleaning supplies.

What is Vegetable Glycerin?

Vegetable Glycerin is a carrier fluid. It is odourless and commonly used in the food and cosmetic industry. Vegetable Glycerin is an organic compound produced from vegetable oil. VG is classed as a carbohydrate for food purposes. VG is hypoallergenic, and is found in allergenic soaps, cosmetics and other products. VG naturally has a sweet taste, and though it is a carbohydrate, it does not have a drastic effect on blood sugar, and can be safely used by those who require insulin.

What is MCT oil?

MCT oil is a medium-chain triglyceride (MCT) oil which contains medium-length chains of fats called triglycerides. MCT oil is most commonly extracted from coconut oil, as more than 50% of the fat in coconut oil comes from MCTs.

When will my order be shipped?

Complete online orders typically ship in 1 to 3 business days Monday-Friday. Any order placed over a weekend generally ships out by Tuesday the following week. You will receive an order confirmation immediately at the time of purchase, plus a notification when your product leaves our warehouse. Holidays and extreme weather may cause a delay in shipping fulfillment. Wholesale Customers can expect a 5 to 10 day business day turnaround to ship.

Are there counties we don't ship to?

Please check the laws pertaining to your country before ordering from us, as we cannot be responsible for orders seized in customs.

My terpenes have slightly changed colour since I ordered it. Is it still safe to use?

Yes, your terpenes are still safe to use, even after a slight colour change. Terpenes change colour due to oxygenation, extreme temperature changes, or exposure to sunlight. This is a harmless process that does not affect the safety, or quality of your product however we recommend you keep them in a cool dark location to prevent degradation and keep your terpenes in top condition.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, AfterPay and Zippay. All transactions are processed securely.

How do I contact customer support?

You can reach our customer support team by emailing info@ozblueterpenes.com.au or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.

How do I know if an item is in stock?

On each product page, you will find real-time information regarding the item's availability. If you have questions about when it will be available, please contact us on info@ozblueterpenes.com.au.

Please feel free to reach out if you have any further questions or concerns not addressed in this FAQ section. We're here to help!